What questions to ask before choosing the IT outsourcing company?

Each company should be able to focus on their industry’s duties and developing in the field. By choosing the right IT outsourcing provider one is able to i.a. increase productivity in the company, reduce costs, improve security or access the specialists’ knowledge and abilities that the organization is lacking. What questions to ask before choosing the provider of IT outsourcing?

How to choose the right IT outsourcing?

Correctly chosen IT outsourcing provider can be trusted with in-house projects’ realization and coordination. By that you are making sure that they are being led in the best possible way. Cooperation can be focused not only on IT project outsourcing, but also, f.e., on IT specialists outsourcing.

How to choose the IT outsourcing providing company to obtain a trustworthy business partner that ensues from commissioned responsibilities complexly? Our advice – talk it out. Make a list of questions that you want to ask and make a meeting. 

Before initializing the cooperation with external IT company one can ask about f.e.:

What is their experience?

The more experience a particular IT outsourcing company has, the bigger the confidence about the positive result of commissioned projects. It is a good practice to check the opinions that a company has and with which clients they have worked previously. Check it out f.e. on Clutch – by that you can find out what projects have been realized by them and with what outcome.

How do they settle with the client?

The costs of IT outsourcing services offered by a particular company should be clear and transparent – this will help avoid unpleasant surprises. As a B2B client ask precisely about the settling system, the deadline of payment, invoices and the way of settling accounts with the company.

Who will be responsible for your project?

Good IT outsourcing company is continuously training their employees to increase their competencies and be able to guarantee the best service quality. Check company’s social media – f.e. on j-labs’ Linked-In you can find out what specialists we hire and what corporate culture we have, and on j-labs’ Facebook you can discover how the company operates day by day, in which events is participating and what is going on inside of it.

Does the company have satisfactory competences to run your project?

It is good to check if the project’s requirements meet up with the company’s offered services. Choose the company that stands up to the challenge and its employees are able to run non-standard projects. If you want to find out if the company hires experts, check their website. How does it look in our case? Read the articles on j‑labs’ technological blog or check out our ebooks in which we share our knowledge.

Do IT outsourcing company’s values match with your own?

The fact that the company’s values match with your own can have a big impact on the cooperation. Check if the company that you are going to choose informs about their values online – it can give you insight on what is important to them. Also check if they give any examples of following their values – for instance in j‑labs in ‘about us’ bookmark we write about the importance of people in our company and we provide the reader with countless examples of enforcing this idea into reality.

What does onboarding and initializing cooperation look like?

Before starting a cooperation with an IT project company ask precisely what does onboarding look like and how do they want to gain information about your needs. For example, if they plan to do an interview or an audit, it often means that they approach the cooperation with adequate care and they adjust the process to the case.

Ensure You Have Answers to Your Questions Before Starting a Collaboration

If you ask an IT outsourcing company the above questions (or any others you are interested in) and their response is unclear, vague, or it seems like the company is hesitant to provide an answer, this could be a signal that it might not be worth pursuing cooperation. Before entrusting an external company with your IT project, ensure that you’re working with one whose employees are committed to giving you the information you need.

Do you have any questions for our team? Write to us, and we will try to help!